Kobo Republic
Kobo Marketplace

Request data deletion

Delete specific information from your Kobo Marketplace account without closing your account, or ask us to remove data by email.

Last updated: September 2026

1. Overview

This page is for Kobo Marketplace users who want to delete some of their personal data while keeping their account open. It is provided by Kobo Republic.

You can remove certain data yourself in the app. For other requests, email us and we will verify your identity before processing the deletion.

2. Delete data in the app (without closing your account)

In the Kobo Marketplace app:

  • Saved delivery addresses: Profile → Delivery addresses → delete the address you no longer want stored.
  • Profile photo: Profile → Edit profile → update or remove your photo.
  • Profile details: Profile → Edit profile → update your name, phone number, or other fields.

For smart partners:

  • Remove profile photos from your partner profile where the app allows it.
  • Update partner profile details from the partner section of the app.

These changes take effect when you save them. You stay signed in and your account remains active.

3. Request deletion by email

To ask us to delete other personal data without closing your account, email us from the address on your Kobo account:

koborepublic@gmail.com

Use the subject line: Data deletion request

Include in your message:

  • The email address or phone number on your account
  • The specific data you want deleted (for example, a support chat, photo, or profile field)
  • Whether you want to keep your account open

We may ask for additional verification before completing your request. We aim to respond within 30 days.

4. Types of data we can delete on request

Depending on your request and legal obligations, we may delete:

  • Saved delivery addresses
  • Profile photo and optional profile details
  • Marketing preferences and promotional contact settings
  • Support conversations where deletion is permitted
  • Other account data that is not required to be retained by law

5. Data we may keep and retention period

Even when you delete specific data or request partial deletion, we may keep records required for legal, tax, fraud prevention, or dispute resolution purposes, including:

  • Completed order and transaction history
  • Payment, wallet, and refund records
  • Tax and compliance records
  • Security and fraud prevention logs

These records may be kept for up to 7 years where required, then deleted or anonymized where possible.

We do not sell your personal information.

6. Want to delete your entire account instead?

If you want to close your account completely and stop signing in, follow the steps on our Delete account page.

See our Privacy Policy for more about how we handle personal data.

7. Contact

Questions about deleting your data?